Shipping policy
SHIPPING POLICY
Last updated: July 23, 2026
Where We Ship
We currently ship within the United States. We do not offer international shipping at this time.
We currently do not ship to P.O. Boxes or APO/FPO/DPO military addresses. Please provide a standard street address at checkout to avoid delays.
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Processing times may be longer during high-volume periods, promotions, or holidays. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order has shipped.
Shipping Method and Delivery Time
We offer the following shipping option:
- Express Shipping — Free — Estimated delivery: 3-7 business days from the date of shipment.
Delivery times are estimates and begin from the date of shipment, not the date of order. They do not include our 1-2 business day processing time. Business days do not include weekends or public holidays.
Multiple Items and Split Shipments
Orders containing multiple items may be shipped separately and may arrive in different packages, on different dates, depending on product availability and fulfillment location. If your order ships in multiple packages, you will receive tracking information for each shipment.
Taxes and Duties
Applicable sales tax, if any, will be calculated and displayed at checkout based on your shipping address, in accordance with applicable state and local law.
Order Tracking
Once your order ships, you will receive a tracking number by email so you can monitor your package's progress.
Shipping Delays
While we make every effort to ensure timely delivery, actual delivery times may vary due to factors outside our control, including carrier delays, weather conditions, customs processing, or high order volumes. We are not liable for delays caused by the shipping carrier or other circumstances beyond our reasonable control. If your order is significantly delayed, please contact us at support@nitronature.com and we will do our best to assist you.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer. If you notice an error in your shipping address after placing an order, contact us immediately at support@nitronature.com — we cannot guarantee changes once an order has entered processing.
Lost or Stolen Packages
We are not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivery but you have not received your package, please check with neighbors and your local carrier facility first. If the issue is not resolved, contact us at support@nitronature.com and we will work with you to determine the best next step, though we cannot guarantee replacement or refund in these cases.
Damaged or Defective Items
If your order arrives damaged or you receive an incorrect item, please contact us at support@nitronature.com within 7 days of delivery, including photos of the damaged item and packaging, so we can evaluate the issue and make it right in accordance with our Refund Policy.
Order Cancellations
Once an order has been submitted for processing, we may be unable to cancel or modify it. If you need to make a change, contact us at support@nitronature.com as soon as possible — we will do our best to accommodate your request but cannot guarantee it.
Shipped From
Orders are fulfilled and shipped from our U.S. warehouse in Chino, California.
Contact Us
If you have any questions about your shipment, please contact us at support@nitronature.com.