FAQ
Orders & Shipping
How long will my order take to arrive?
Orders are processed within 1–2 business days. Delivery to the United States takes 3–7 business days from the moment your order ships. You'll receive a tracking number by email as soon as your package leaves our facility.
Do you ship outside the United States?
Not right now. We currently ship to all 50 US states only. We can't deliver to PO Boxes or APO/FPO/DPO military addresses, so please give us a standard street address at checkout. If you're outside the US, join our list and we'll let you know when we open up your country.
How much is shipping?
Shipping is free on every order, no minimum.
Is the packaging discreet?
Yes. Your order arrives in a plain, unbranded box with no product images and no description of the contents on the outside. Nothing on the label indicates what's inside.
I haven't received tracking. What should I do?
Tracking emails sometimes land in spam or in the Promotions tab, so check there first. If it's been more than 2 business days since you ordered and you still have nothing, email us at info@getnitronature.com with your order number and we'll send it to you directly.
Can I change or cancel my order?
If your order hasn't shipped yet, yes. Email info@getnitronature.com as soon as possible with your order number. Once a package is handed to the carrier we can't recall it, but you're still covered by our 30-day guarantee.
Billing
What will this look like on my bank statement?
Your charge will appear as SP Nitro Nature. The "SP" prefix is added automatically by our payment processor. If you see a charge you don't recognize, please email us before contacting your bank — we can usually sort it out the same day.
My bank charged me an extra fee. Why?
Nitro Nature is operated from Spain and our card processing runs through a European bank, even though we price and ship in the US. Some US card issuers apply a foreign transaction fee (typically around 3%) to international merchants. That fee is charged by your bank, not by us, and we never see it. If your card charges foreign transaction fees, paying with PayPal usually avoids them.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay and PayPal.
The Product
How do I take it?
The serving size is 2 gummies. Each bottle contains 60 gummies, which is a 30-day supply. Take them at whatever time of day suits you — with or without food, it doesn't matter.
How long until I notice something?
Most people report noticing a difference in daily energy within the first 1–2 weeks. The adaptogenic ingredients — KSM-66 Ashwagandha in particular — are studied over 8–12 week periods, so consistency matters more than dose. Give it a full bottle before you judge it. That's exactly why the guarantee runs 30 days.
What's actually in it?
Purified Himalayan Shilajit standardized for fulvic acid, KSM-66 Ashwagandha, Gokshura (Tribulus terrestris), Black Musli (Curculigo orchioides), Korean Ginseng, Kaunch (Mucuna pruriens), Akarkara (Anacyclus pyrethrum) and Ginger. Full amounts are on the Supplement Facts panel on the product page.
Does it taste like anything unpleasant?
No. Raw shilajit resin is famously bitter and tarry. Ours is encapsulated in a fruit gummy, so you get the ingredient without the taste or the mess of measuring out resin.
Are there any side effects?
The ingredients are generally well tolerated. As with any supplement, if you're pregnant, nursing, taking prescription medication, or managing a medical condition, talk to your doctor before starting. Don't exceed the recommended serving.
Do I need a prescription?
No. This is a dietary supplement, not a medication.
Can I take it alongside other supplements?
Generally yes, but check with your doctor if you're already taking anything that overlaps — another ashwagandha product, for example, or a testosterone-support formula.
Is this a subscription?
No. Every order is a one-time purchase. We don't store your card for future charges and there's nothing to cancel.
Returns & Guarantee
What's your return policy?
30 days from delivery. If it isn't working for you, email info@getnitronature.com with your order number and we'll refund you. You don't need to finish the bottle and you don't need a reason.
How long do refunds take?
Once we approve your request, we process the refund to your original payment method within 10 business days. Your bank then adds its own processing time on top, which is out of our hands. If you haven't seen it 15 business days after approval, email us and we'll chase it.
Still need help?
Email info@getnitronature.com. We answer every message within 24 hours on business days. Include your order number if you have one — it gets you a faster answer.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.