Track your order

Track your order

Every order ships with a tracking number. Here's how to find yours.

1. Check your email

When your package leaves our facility you get a Shipping confirmation email with a tracking link in it. That email comes from info@getnitronature.com. If you can't find it, search your inbox for "Nitro Nature" and check your Spam folder and your Promotions tab — that's where it ends up most often.

2. Click the tracking link

The link takes you straight to the carrier's page with the live status of your package. Tracking usually goes live within 24–48 hours of the email arriving. If you click it right away and it says "not found", that's normal — the carrier hasn't scanned the parcel into their system yet. Give it a day.

3. No email at all?

Email info@getnitronature.com with the name and email address you used at checkout, and your order number if you have it. We'll look it up and send your tracking directly.

How long does delivery take?

Business days are Monday to Friday, excluding US public holidays. Orders placed on a Friday afternoon or over the weekend start processing the next business day. We ship to standard US street addresses only — not to PO Boxes or APO/FPO/DPO military addresses.

Common tracking questions

My tracking hasn't moved in several days.

Packages often sit without a scan for 2–3 days while they move between carrier facilities. It's frustrating to watch but it's usually nothing. If there's been no movement for 5 business days, email us and we'll open an investigation with the carrier.

Tracking says delivered but I don't have it.

First, check with anyone else at the address, look around the porch and any side entrance, and check with immediate neighbors — carriers sometimes mark a package delivered a few hours before it physically arrives. If it hasn't turned up within 24 hours of the "delivered" scan, email info@getnitronature.com. We'll sort it out.

Can I change my delivery address?

Only before the order ships. Email us as fast as you can with your order number and the corrected address. Once the carrier has the package we can't redirect it.

My package is being returned to sender.

This usually means an incomplete address or an unsuccessful delivery attempt. Email us — we'll reship it at no cost once it's back with us.

Need a hand?

Email info@getnitronature.com. We reply within 24 hours on business days. A real person reads every message.